Customer service specialist in the automotive industry with German | Katowice | Praca śląskie

Customer service specialist in the automotive industry with German

Miejsce pracy: Katowice

Job description:

Respond promptly and professionally to customer inquiries via phone, chat, and email.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
Exhibit warmth and enthusiasm in every customer interaction
Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Requirements:

1+ years of experience in a call center or customer service role, preferably in the automotive industry.
Strong communication skills, with a minimum C1 level in German and B2 level in English.
Ability to remain calm and tactful when dealing with customers.
Strong attention to detail and organizational skills.
Excellent problem-solving skills and a creative, solution-oriented mindset.
Willingness to learn and adapt to new technologies and processes.

Desired: experience with other luxury Brands and Customers
Relationship Management Systems (CRM)

We offer:

Remote work from home
Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
Team-building events
Fully paid training to prepare you for direct contact with customers
Team leader support at every stage of cooperation
Stable full-time employment based on an employment contract

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

POWIĄZANE

Sosnowiec Customer service specialist in the automotive industry with German Pracownik Działu Obsługi Klienta Concentrix Częstochowa Katowice

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