Trainer with German and English

Trainer with German and English
Miejsce pracy: Katowice
Job description:
  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities     
  • Accountable for achieving individual training performance metrics                    
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)                     
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation 
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis 
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures           
Requirements:
  • Bachelors Degree in related field from a four-year college or university with two to four years of relevant experience preferred  
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)            
  • Strong communication skills, both written and verbal           
  • Proficiency in Microsoft Office            
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
  • Self-starter, sense of urgency, and works well under pressure                      
  • Strong attention to detail                       
  • Sense of professionalism and ability to develop good relationships          
  • German language advanced (minimum B2 level) and English language (minimum B2 level) required
  • Work from the office in Katowice
We offer:
  • Full-time employment contract
  • Work in modern office in Katowice
  • Attractive salary
  • Benefits (medical care, sports card and life insurance)
  • The opportunity to gain valuable professional experience
  • Development opportunities
  • Great atmosphere in the team
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

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