Trainer

Trainer
Miejsce pracy: Katowice
Job description:
  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
  • Accountable for achieving individual training performance metrics
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Requirements:
  • Significant training and coaching experience
  • Excellent communication skills, both written and verbal.
  • Ability to effectively present information to internal and external associates
  • Advanced Microsoft Office skills
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Strong customer service disposition and sense of professionalism
  • Solid understanding of the organizations business operations and industry. Demonstrated business acumen
  • At least 6 months experience as Trainer within contact center environment
  • Demonstrated ability to comprehend, analyze, and interpret
  • Technical mindset required
  • Fluency in English
  • German fluency is considered an advantage
We offer:
  • This role is fully on site in our office at Katowice
  • Working hours are 8am-6pm Monday-Friday
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

Podobne oferty

Trener działu szkoleń
Concentrix
śląskie / Katowice
Opis stanowiska: Poszukujemy doświadczonego Trenera do pracy w środowisku call center. Osoba na tym stanowisku będzie odpowiedzialna za prowadzenie codziennych szkoleń dla agentów, monitorowanie...
Szczegóły