Customer Service advisor with Czech

Customer Service advisor with Czech
Miejsce pracy: Katowice
Job description:
  • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
  • Follow established procedures to address customer needs promptly and professionally.
  • Process warranty claims and coordinate repair services for customers.
  • Provide basic technical troubleshooting support and guidance.
  • Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
  • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
Requirements:
  • Fluency in Czech at C1/C2 level, both spoken and written.
  • Fluency in English at B2 level.
  • Ability to work with multiple systems and platforms.
  • Knowledge of Microsoft Office.
  • Ability to empathize with customers while maintaining an objective point of view.
  • Ability to work in a team, positive attitude, and ability to support colleagues.
We offer:
  • Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy, fruit on Wednesdays, and occasional Pizza Days.
  • Talent development program: transparent career paths and promotions.
  • Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.
  • Referral program: bonus for referring a friend of up to PLN 4,000.
  • Amazing work culture: we appreciate the cultural differences between us and organize many on-site team-building events.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

Podobne oferty

Specjalista Obsługi Klienta z językiem niemieckim
Concentrix
śląskie / Katowice
Z filiżanką gorącej, aromatycznej kawy w dłoni otwierasz czat i wkraczasz w wirtualny świat klientów, gotowy na nowe wyzwania. Pierwszy kontakt dnia: czas na rozmowy telefoniczne z...
Szczegóły

Customer Support Specialist - Banking Services (German & English)
Concentrix
śląskie / Katowice
Your daily tasks will include: Responding to general questions about credit card products, self-services and mobile/web apps Supporting customer authentication to carry out actions such as: card...
Szczegóły

Customer service specialist in the automotive industry with German
Concentrix
śląskie / Katowice
Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions,...
Szczegóły

Customer Service Specialist with Swedish
Concentrix
śląskie / Katowice
Respond promptly and professionally to customer inquiries via phone, chat, and email. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM...
Szczegóły