Customer Service advisor with Czech

Customer Service advisor with Czech
Miejsce pracy: Katowice
Job description:
  • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
  • Follow established procedures to address customer needs promptly and professionally.
  • Process warranty claims and coordinate repair services for customers.
  • Provide basic technical troubleshooting support and guidance.
  • Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
  • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
Requirements:
  • Fluency in Czech at C1/C2 level, both spoken and written.
  • Fluency in English at B2 level.
  • Ability to work with multiple systems and platforms.
  • Knowledge of Microsoft Office.
  • Ability to empathize with customers while maintaining an objective point of view.
  • Ability to work in a team, positive attitude, and ability to support colleagues.
We offer:
  • Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy, fruit on Wednesdays, and occasional Pizza Days.
  • Talent development program: transparent career paths and promotions.
  • Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.
  • Referral program: bonus for referring a friend of up to PLN 4,000.
  • Amazing work culture: we appreciate the cultural differences between us and organize many on-site team-building events.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

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