Praca Śląsk

Customer Service advisor with German

Miejsce pracy: Katowice

Job description:

Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
Follow established procedures to address customer needs promptly and professionally.
Process warranty claims and coordinate repair services for customers.
Provide technical troubleshooting support and guidance.
Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Requirements:

at least C1-level proficiency in German language, both written & verbal
B2 English language skills
Proven experience in a Customer Service role, ideally within consumer products
Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
Competence in Microsoft Office
Ability to empathize with customers while maintaining an objective perspective
Excellent telephone manner and ability to handle queries quickly and efficiently
eam-oriented with a positive attitude and ability to support colleagues

Nice to have:

High school graduate or similar
Previous experience in customer service with or in a Contact Centre
Experience in complaint handling to ensure customer satisfaction
Familiarity with Social Media and/or E-Commerce platforms
Experience in cross-selling or up-selling product
Interested in new technologies such as AI

We offer:

Work in a modern office at Global Office Park, right in the heart of Katowice.
private medical care (LuxMed)
MyBenefit cafeteria
life insurance
language training
Attractive bonus for recommending your friends to work with us.
Friendly, international work environment.
Many opportunities for career development.
sharing the costs of sports activities
sharing the costs of professional training & courses

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

POWIĄZANE

Concentrix Pracownik Działu Obsługi Klienta Katowice Katowice Częstochowa Sosnowiec Customer Service advisor with German

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