Customer service specialist in the automotive industry with Spanish

Customer service specialist in the automotive industry with Spanish
Miejsce pracy: Katowice
Job description:
  • Responding to customer inquiries via phone, chat, and email, representing Volkswagen
  • Group with professionalism and enthusiasm.
  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
  • Collaborate with colleagues to enhance the overall customer experience.
  • Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
  • Exhibit warmth and enthusiasm in every customer interaction
  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
Requirements:
  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
  • Strong communication skills, with a minimum C1 level in Spanish.
  • Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
  • Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
  • The ability to stay composed, tactful, and solution-focused when interacting with customers.
  • Strong attention to detail and organizational skills.
  • Excellent problem-solving skills and a creative, solution-oriented mindset.
  • A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
Optional:
  • Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
  • Familiarity with CRM systems
  • Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.
We offer:
  • Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
  • Remote work from home
  • Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
  • Stable full-time employment based on an employment contract
  • Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
  • Team-building events to foster a collaborative work environment.
  • Team leader support at every stage of cooperation.
  • Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

Podobne oferty

Travel Advisor with Dutch
Concentrix
śląskie / Katowice
Communicate with travelers via phone, chat, and email in a professional and enthusiastic manner, ensuring they feel heard and supported. Assist customers with managing hotel and flight reservations...
Szczegóły

Osoba d/s obsługi klienta
Powiatowy Urząd Pracy w Mysłowicach
śląskie / Mysłowice
zapoznanie z branżowymi systemami rezerwacyjnymi, analiza potrzeb klienta, obsługa klienta grupowego, posty sprzedażowe w social mediach, posprzedażowa obsługa rezerwacji, dokumentacja związana...
Szczegóły

Specjalista ds. obsługi klienta
Powiatowy Urząd Pracy w Rybniku
śląskie / Rybnik
Obsługa klienta, prace biurowe. Praca od poniedziałku do piątku w godz. 9.00 - 17.00. Praca w terenie - okolice: Rybnik, Wodzisław Śląski , Żory.Zainteresowane osoby zarejestrowane w PUP...
Szczegóły

Specjaslista/ka ds. obsługi klienta
Powiatowy Urząd Pracy w Raciborzu
śląskie / Racibórz
Poprawne dobierania ćwiczeń oraz zabiegów, konsultacje wykluczające ewentualne przeciwskazania, obsługa urządzeń fitness oraz kosmetologicznych Wymagania inne:
Szczegóły