Customer Service Team Leader with English and Polish (automotive)

Customer Service Team Leader with English and Polish (automotive)
Miejsce pracy: Katowice
Job description:
  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
  • Stay current on internal work processes, policies and procedures.
  • Attend required manager development training.
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
Requirements:
  • Some leadership experience within a contact centre setting.
  • Polish C2 and fluent English required.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Work well under pressure and follow through on items to completion.
  • Strong communication skills, both written and verbal.
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
  • Ability to mentor, coach and provide direction to a team of employees.
  • Willingness to work a flexible schedule, including late, night shifts and weekends.
We offer:
  • Work in a modern office located in the heart of Katowice.
  • Private medical care, group insurance program, sports and leisure program.
  • Social activities, events and celebrations.
  • Embrace an international and diverse work environment that broadens your horizons.
  • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

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