Customer Support Specialist - Banking Services (German & English)

As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
Customer Support Specialist - Banking Services (German & English)
Katowice
Your daily tasks will include:
  • Responding to general questions about credit card products, self-services and mobile/web apps
  • Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
Your Profile:
  • Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
  • Excellent communication and interpersonal skills
  • Strong ability to assess customer needs and provide tailored solutions
  • High level of flexibility and adaptability to evolving topics
  • A customer-focused mindset with the ability to remain calm and empathetic in various situations
  • Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
Good to have:
  • educational background in economics, finance or related field
What We Offer:
  • A dynamic, international work environment in one of the worlds leading customer experience companies 
  • Comprehensive training and onboarding, so you feel confident from day one 
  • Opportunities for professional development
  • Flexible working schedule with additional compensation for night shifts 
  • The chance to be part of a forward-thinking, digital-first team
  • Work from home
  • A diverse and inclusive culture that values your ideas and individuality
  • Well-being programs, team events and employee engagement activities

Apply now and become part of a team that values clarity, connection, and customer satisfaction.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
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