Customer technical support specialist with Czech | Katowice | Praca śląskie

Customer technical support specialist with Czech

Miejsce pracy: Katowice

Job description:

Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care.
Quickly Identifying and resolving troubleshooting product issues.
Prepare comprehensive reports that outline technical challenges for service technicians.
Check and prepare the resolution process of customers technical issues.
Assist customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.

Requirements:

Bachelor’s degree.
Fluent in Czech (minimum C1 level) and English (minimum B2 level).
Great interest in new technologies.
At least 6 months of experience handling claims and consumer complaints.
Solid understanding of Windows and MS Office.

We offer:

Employment contract with a full-time position.
Work in a modern office at Global Office Park, right in the heart of Katowice.
Comprehensive benefits package, including a MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
Comprehensive training to fully prepare for the role.
Free language classes (English & Polish).
Attractive bonus for recommending your friends to work with us.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

POWIĄZANE

Customer technical support specialist with Czech Częstochowa Pracownik Helpdesk Katowice Sosnowiec Concentrix Pracownik Help Desk

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