Customer Service Specialist with Turkish (F/M)

Customer Service Specialist with Turkish (F/M)
Miejsce pracy: Katowice, centrum
Job description:
  • Serve as a brand ambassador, advise customers on hygiene products
  • Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
  • Providing multichannel written support: e-mail, chat, and social media channels
  • Documenting e-commerce complaints logged on e-commerce platforms
  • Maintain high level of customer satisfaction
  • Remain polite, patient and courteous with customers throughout the experience
  • Ensure the end to end experience for all customers is at high level of customer satisfaction
Requirements:
  • Language level: Turkish C1/C2 (contact with the customers)
  • English B2 (language of the training and internal communication)
  • Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
  • Able to listen to understand, review, and provide solutions
  • High-developed communication skills
  • Strong attention to details and ability to multitask
  • Availability to work onsite from our office in Katowice
Nice to have:
  • Customer Service experience in an international, fast-peace environment (1 year)
  • Practical knowledge of CRM systems
We offer:
  • Modern office in Katowice
  • Benefits package: private medical healthcare (LuxMed)
  • Private life insurance
  • MyBenefit points or Multisport Card
  • Language classes: Polish or English
  • An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning
  • Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN
  • Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
  • Fully paid training before the first contact with the customers
  • Competitions, integration events, and recognition program Be The Best to act as a One Team!
  • Social Fund
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
APLIKUJ TERAZ

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