Praca Śląsk

Customer Service Specialist with Turkish (F/M)

Miejsce pracy: Katowice, centrum

Job description:

Serve as a brand ambassador, advise customers on hygiene products
Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
Providing multichannel written support: e-mail, chat, and social media channels
Documenting e-commerce complaints logged on e-commerce platforms
Maintain high level of customer satisfaction
Remain polite, patient and courteous with customers throughout the experience
Ensure the end to end experience for all customers is at high level of customer satisfaction

Requirements:

Language level: Turkish C1/C2 (contact with the customers)
English B2 (language of the training and internal communication)
Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
Able to listen to understand, review, and provide solutions
High-developed communication skills
Strong attention to details and ability to multitask
Availability to work onsite from our office in Katowice

Nice to have:

Customer Service experience in an international, fast-peace environment (1 year)
Practical knowledge of CRM systems

We offer:

Modern office in Katowice
Benefits package: private medical healthcare (LuxMed)
Private life insurance
MyBenefit points or Multisport Card
Language classes: Polish or English
An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning
Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN
Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
Fully paid training before the first contact with the customers
Competitions, integration events, and recognition program Be The Best to act as a One Team!
Social Fund

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.

POWIĄZANE

Customer Service Specialist with Turkish (F/M) Częstochowa Concentrix Specjalista ds. Obsługi Klienta śląskie

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